I got the same product weighing less than 20lbs. UPS bill says only 20lbs with packing. 20lbs translate to 2.4lbs per cubic feet. Never assume 5.5 is 5.5 lbs/cubic feet.
"We are sincerely sorry for any misunderstanding. We really appreciate your business and value you as a customer. Thank you."
Above quoted is from their customer service. THIS TOPPER IS REALLY GREAT. IF YOU ORDER A QUEEN SIZE TO FIT A QUEEN MATTRESS IT ACTUALLY IS THE SAME SIZE, NO SHORT SHEETING HERE. THERE IS A SMELL BUT IT SEEMS TO BE GOING AWAY OVER TIME. I WAS SURPRISED AT HOW FAST THE SHIPPING WAS, ALL SLEEP IS A GOOD AMAZON REPRESENTED COMPANY. AMAZON CAN BE PROUD OF THIS COMPANY THEY PRACTICE TRUTH IN ADVERTISING THEIR PRODUCT. I WON'T BE SENDING MY TOPPER BACK I LOVE IT.The pillow is a nice size, it comes full of schredded memory foam too much for my taste but lucky for us it came in a zipper pillow case so you can remove some the shredded memory foam material to make it smaller and softer. After the adjustments made it works like a charm, great purchase.This pillow was much too firm. It has no give. I wish I had returned it. I would never buy another memory foam product online without testing it's comfort first. To be fair, I've purchased 3 different memory foam mattresses. And I've returned all 3. Each made me ill.
Each one puts out fumes that I believe are toxic... even after several weeks of use.
I'll not own a memory foam mattress.
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