12 Inch Soft Sleeper 5.5 Queen Mattress With 4 Inches Made From 100% Visco Elastic Memory Foam

I bought this mattress in March '09 and there were no issues with it in the first 2 months. Mattress was pretty firm and its memory foam worked the way it is suppose to. I even advised buying this mattress to a friend.

I guess I spoke too early. Come third month and the memory foam layer started having issues. The part of mattress which was being used the most sagged and I started having back troubles. To compensate for this, I changed the orientation of mattress and started using part least used. That helped a bit but sadly in 15-20 days, that part of mattress sagged too making the whole memory foam layer useless.

Then I switched medium foam layer as my top layer and started using it. That worked for few days, but the medium layer also gave in.

I contacted the customer service for replacing the two layers as this mattress has alleged 10 year warranty, but the customer service agent advised, that I would have to pay for shipping of the two layers (both ways) and then they will inspect the problem with the layers and give a "QUOTE" for replacing them. Under warranty they want money to replace the damn layers. And whats the use of replacing them when I am gonna face same problem after 2 months.

I decided to just ditch this damn mattress and bought a new one instead.

I was also pleased when I got my mattress. What a bargain! We had a Tempurpedic mattress for 12 years and it had developed sunken areas where we lay. So, rather than spending $1200 on a new Tempurpedic we bought the memory foam mattress. Unfortunately, after just a few months sunken areas developed in our new mattress even though we rotated the top foam piece every time we changed our sheets. I am very disappointed. Our next mattress will be a Tempurpedic!

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I was very pleased with the queen size 12" Soft Sleeper mattress I purchased through Amazon.com. The product was as described. The only surprise was that the mattress came shipped in three different packages that arrived on three different days. The confusion was that each box was marked 1 of 1. Each layer was cramed and vacuum sealed into a manageable package. Once unboxed and laid out it took perfect shape in less than 2 hours. The mattress is firm but there is no pressure on the body. I love it and will be replacing the matresses in my other rooms as well.

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I returned it because it developed sunk areas in my side, I weight 180lbs. It was a pain in the !@#! to pack it and ship it back. Maybe for a lighter person would be good.

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Like others, I suppose I fell for the excellent value for money that this mattress seemed to provide. Positive reviews certainly helped my decision. But I suppose most of those reviews were from people either very new to the mattress or just after having used it for a few days to a month. I say this since based on my experience, there's no way one could use this mattress for more than that without having to deal with severe sagging and caving in of the mattress -to the extent that you just gotta trash it!

I purchased the mattress in April 2009 and all was good and dandy until two months later when the mattress sagging and caving really bad. Periodic rotations, using the firm layer upside down, interchanging firm and medium firm layers -I tried everything and nothing worked, every iteration would cave in in less than 15 days! The caving in is particularly bad at the center with two people sleeping on it and it makes for a really uncomfortable sleeping posture. My wife and I would wake up 3-4 times a night to go sleep at corners of the mattress which had not yet caved -I am NOT making this up!

There's a reason I suppose they provide a 100 day trial, because the mattress is no more worth than trashing after 3 months!

Can't believe they talk about "NASA" technology in describing this trashy product. This is THE WORST mattress you could get, period. Do justice to your money and please stay from this mattress!

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