Some people said that the neck cushion is too hard and it is quite firm, but I think it's something most people could get used to. Also, another reviewer suggested removing some of the stuffing, which I would've tried if the indent wasn't as bothersome. So, all in all I'd say that if the idea of the indent turns you off, don't get it. Everything else is workable.I wish I had all the money I have wasted on purchasing (supposedly comfy) pillows! This one actually works! No neck pain or shoulder pain in the morning! Very pleased with purchase! Excellent price as well! Amazon has a winner here!!!!
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This pillow has got to be one of the most uncomfortable pillows that I have ever triedfor neck pain relief.
At first, when you lay your head on it (while laying sideways), you can feel the roll
support you up under your neck but your head has a difficult time fitting in the middle
of the pillow.
It is WAY too stiff and firm to let the head and neck rest and don't even
think about sleeping on your back using this thing as it actually exacerbates neck problems.
Not impressed.I really enjoyed using this pillow, I realized that my problem is the mattress, also the size is perfect and very comfy as well.

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