Westin Heavenly® Feather & Down Pillow

Unfortunately, the pillow I received is not the same type of pillow I slept on at the Westin and I didn't realize I couldn't return this pillow due to their return policies for bedding until after it arrived. Quite a hefty price to pay for a pillow that is not what I expected.

I bought 5 of these pillows plus 5 of the hypo-allergenic Westin pillows. They totally suck! I loved the pillows at the hotels, but the pillows that were shipped to me were not the same. I used them for a week and they gave me such terrible pain in my neck that I had to take pain killers. When I complained to Westin, all they could do was tell me to put 2 pillows in the dryer with a clean wet wash cloth after every use and to put them in zippered pillow protectors. They told me the pillows cannot be returned. Quite a hefty price to pay for crappy pillows! Crappy, crappy customer service! Do not buy these pillows.

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There were very few reviews regarding this pillow when my husband placed his order. One gave it 1 star, and another gave it 4 stars. Unfortunatly he was swayed by the higher reviews and bought the pillow. This was a birthday present for me. He really wanted to get me a very nice down pillow similar to ones that I've used in nicer hotels. We were dissappointed to find that this pillow did not even come close to being as nice as the pillows at the Westin, nor other chains such as Hilton, Marriott, etc. The feather content is 50% and down is 50%. I can hardly feel the down. I can definitely feel all the hard feathers :(

The worst part is that YOU CAN NOT RETURN these pillows.

Do not waste your money on this pillow!!!

Read Best Reviews of Westin Heavenly® Feather & Down Pillow Here

been sleeping on foam pillows and hate them. this is a high quality pillow and very comfortable. good packaging, fast shipment. not cheap but quality matches the price

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They claim that this pillow is medium to firm. It is far from it! Your head immediately sinks right to the bed. This pillow was a much lower quality than the pillows at the Westin Hotels. When I spoke to the customer service lady on the phone, she said we could dry the pillow with tennis balls and a wet cloth to fluff it up. No thanks! Who wants to sleep on a pillow smelling like soggy tennis balls. Unfortunately, since this pillow was a gift, we couldn't return it without the senders credit card. Don't get this pillow!!!!!!!!!