BioSense Memory Foam Mattress Toppers

We've been sleeping on this topper for almost 2 weeks now. First time we tried, we liked it. It was so comfortable and felt really nice as we are lying on a cloud. However, as days go by, the real quality of this topper began to show. As previous reviewer indicated, topper sang around heavy weight area (hip and back) causing uncomfortable and pain in the morning. We tried to rotate topper, but it didn't help.

I wish I could return this item, but Brookstone doesn't accept the return for this item, which is in my opinion not a good business practice. I feel like I'm ripped off. I don't think I will ever shop at Brookstone again until they improve the quality of the item. I'm planning to dispute the credit card charge for this unacceptable quality.

I'm not recommending this item to anyone. It looks really nice, which was the main reason that I decided to buy.

I purchased this directly from Brookstone and it made my relatively comfortable mattress feel like an old sagging mattress! Brookstone would NOT return it. I should have bought through Amazon, as they are much better with returns. Brookstone customer service was completely uncaring. They have lost my business forever.

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The directions say to allow 2 days for the mattress pad to expand before using it. I have left it out for 6 days now and there are sections that have not expanded yet. I called BioSense warranty line and they are sending me a brand new mattress pad.

To all of you that have bad reviews of this product: It is apparent that you have not read the instructions and you just assumed that upon unpacking it it was immediately ready for use. If you read the instructions then your mattress pad would not be uncomfortable, you would not consider it a sink hole, and you would not be complaining that you cannot return it because the phone number for returns is right on the warranty information on the back of the same Quick Start Guide that tells you to leave it out for at least 48 hours before using it. If you did read the instructions and you still find it uncomfortable, then call the number and have it replaced rather than complaining about the quality of Brookstone's products based off of one single item. You just sound vindictive.

The phone call took me all of 5 minutes. They asked for either my order number or receipt number; when I told them that all of that was long gone, they used my zip code, date of purchase (which I gathered from my credit card statement), the last 4 digits of my credit card, and nothing more. They are sending me an address label to my e-mail address, which I am assuming will already have postage paid on it because my instructions were to box it up (in any box, not necessarily the one it came in), put the label on it, and drop it off at any UPS store. When they receive the product again, they will send me a new one. I will re-post on either the success or failure of this process.

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I selected this topper even though it cost more than any others I had found. The reason was that it contains two layers the bottom foam layer and the alternate down top layer. This topper is well worth the price. It's incredibly comfortable for those looking for a soft bed. It fits perfectly on my bed and does not slide. I would highly recommend this topper if you can afford the high price.

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Makes my sagging bed feel much better. This is one of the thickest toppers I found and was very soft. May not be comfortable for everyone, but worked for me. I knew it wasn't going to be returnable as it specifically states right there on the receipt, besides, what would Brookstone do w/ a used mattress topper, you couldn't resale something like that because of it being a personal item, so makes sense.