So after waiting over two months and wondering where my pillow case was I finally left some feedback on amazon since I thought it was way past the 'just running late' phase. Not long after I left the feedback I got a call from the director of operations of the company aking me to call him back and he was concerned genuinely about my not getting my purchse. While talking to him I said that I guessed i just wanted my money back, because I waited too long and was upset that I didn't get it (and it said tracking number unavailable). He was more than nice as I am sure he had nothing to do with the actual shiopment of the product, and had no problem with me saying i would jus rather be refunded, I was immediately refunded and bummed because I have acne prone skin and had heard from a friend that changing to an anti microbial pillow case had really helped her. Anyways, after getting my money refunded, I got a packing in the mail first class with my pillowcase. So not only did he rectify the problem with giving me a refund,but he also rushed the pillow case I had ordered to me, and I LOVE IT. I feel like it is helping so much and when I wake up in the morning I am not finding 2 new pimples every morning. Great product, bad mix up, excellent customer service
No comments:
Post a Comment