The lumbar support pillows are sturdy and easy to inflate/deflate (well, once my wife showed me the trick!) When the order first came I was quite disappointed; the product said pack of two, and I only received one (and that's all that showed on the invoice. However, the company had a "feedback" link, and I used to let them know.The very next day, I had an e,mail in my inbox, apologizing and stating that the second was on its way, express and no extra charge. Indeed, about 2 days later I received the second one as sturdy and comfortable as the first. While it should not have been necessary, that is what I call great customer service. The pillows are well-worth what I paid for them.
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