I have compared this to other allergy covers on the market, and this one is superior in quality, comfort, and effectiveness.We ordered a bedding package from Achoo Allergy (box spring cover, mattress cover, pillow cases). It arrived quickly, but the mattress encasing looked like it had been used. There was a snag in the fabric that was visible without even opening the envelope, and I could also see a hair in it, too. The mattress encasing & pillow cases came individually wrapped in their own clear plastic envelopes that sealed like a zip lock bag, so it could be opened without scissors or anything. The box spring cover came in a clear plastic envelope, but it was heat sealed, so I was fairly certain it wasn't used. I called the company and told them how the mattress cover had arrived, and they apologized profusely and sent me a new one right away, I didn't have to pay shipping or anything.
We have been very satisfied so far with the actual product. It is cool and comfortable and doesn't sound papery like other allergy encasements. I would like to emphasize that you need to be VERY careful when putting the vinyl box spring cover on. They are VERY tight and we ripped ours when we were trying to put it on. The package warns about this, and tells you how to install it to avoid tearing. We did not read the directions before we started. We were NOT following the proper directions, so I didn't put up a fuss about it to the company, and the tear was so small that we're just taping it up.
Overall, though, the company was prompt and responsive, and we really like the feel of the fabric under our sheets and pillow cases. Just be careful with the vinyl box spring cover!

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