The NeckPillow by Tempur-Pedic Medium 20" x 12" x 4"

I purchased my pillow from Brookstone over 9 years ago. I needed it for the neck support. My pillow has held up for all these years with no problem. The material in this pillow works with the heat from your body to mold to the shape of your body. If you like to sleep on a cold pillow, this pillow is not for you. I recently purchased a new tempur-pedic thinking that the new pillow will have more support as this material over time degrades and will not bounce back into shape as quickly.

I found that the new pillows are not as firm as mine was when I first purchased it. I had to return the pillow since my 9-year-old pillow is firmer than the new ones they have out under the same name. Remember if you do not like a HOT pillow this will not work for you, as the heat from your body will make it feel very warm. I sleep with a fan on me all night anyway so this does not effect me but family members have tried to use the pillow to try it out and found the pillow got to hot for them to use.

Overall I love my pillow and panic if I happen to forget it when I go out of town. If you have neck problems (mine are from an accident) this pillow can certainly help.

One major complaint is that the pillow case covers they sell (very expensive) do NOT fit the pillow. It is not designed to fit the pillow even though they advertise that it is a custom pillow cover. A better solution is to just use a regular pillowcase or a pillow sham. Brookstone should be ashamed to sell these pillow covers as they do NOT fit they are at least 5 inches longer than the pillow which causes you to constantly adjust the pillow case so as not to get wrinkles on your face or to prevent lumps under your head while sleeping.

This is not the first contour pillow I have used and am quite happy with the comfort and durability of this product, but there is a bit of a problem with this pillow when you first get it. The smell is awful. Really awful. It took almost a month of airing it before the pillow was useable. Once "seasoned" I have no complaints about this product and in fact think it is superior to any other pillow for retaining its shape after repeated use.

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I've been sleeping on orthopedic neck pillows for about 12 years now.

I had to change my pillow and I purchased the Tempurpedic contour neck pillow. The first time I "tested" it (not slept on it) I thought it was great. Firm, great support.

Then I actually slept on it. I hated it. It squishes down to about one inch from the heat of your body. I actually need it to hold its shape.

I got rid of it and bought the Double Core Select Pillow Orthopedic Pillow. This pillow doesn't lose its shape and you can change the cores to adjust the firmness.

The tempurpedic is a waste of money.

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Unfortunately this pillow was a waste of money for me. I had two issues which made it unusable:

First, the smell never entirely dissipated and caused allergy problems for my husband. They claim that these are hypo-allergenic, but this was not the case for us.

Second, this actually CAUSED me to develop neck pain. I've used cheaper foam pillows in the past with no problem, but something about this one wreaked havoc on my neck. I stopped using the pillow after about a month and the pain was gone in a week!

This was an extremely disappointing experience, made even more so by Tempur-Pedic's refusal to accept returns and lack of concern with the issues caused.

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I have purchased two of these pillows over the last three years and here are my thoughts:

It works nicely (for me) when it is new. I even take it on trips.

It deteriorates quickly, about 12 months (the center of the pillow becomes permanently indented, thus providing little support except at the sides)

Customer service makes you jump through hoops to honor their warranty.

I am waiting for a replacement pillow from them as I write this (having sent the damaged pillow back).

If this one does the same thing, I will try something different (like the Double Core Select Orthopedic Pillow). It is way too expensive to work well for only one year!!!

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