
Honestly I was concerned about this pillow after reading some of the reviews, but it was a great purchase nonetheless. I purchased these pillows to go with a new memory foam mattress I also ordered from Amazon. A reviewer had mentioned that standard pillows could be a little too tall with a memory foam mattress, so I didn't want to take any chances. I had also read that memory foam gets hot, and I cannot stand a hot pillow under my head, which is why I chose the sleep innovations cool contour memory foam pillow.
My pillows arrived well ahead of our mattress, so I figured I would try it out with our old bed, just to see if I would like it. First I'll comment on the pillow itself, then relate my experiences using it.
The pillow comes in a nice cloth cover that adequately covers the foam. There is an inner layer of what appears to be standard foam covered by a memory foam layer that is much softer and more pliable if that is the proper term. Overall there is sufficient give to the pillow, which is balanced by the proper amount of support. I've read people complain that this pillow is hard, and I while I can understand their comments, I believe they are looking a this the wrong way. Most pillows are filled with air, and some sort of padding material. This is solid padding, but because it is memory foam it gently absorbs your head, and cradles it ever so lightly. It's a hard sensation to describe, but I find it superior to filled pillows.
My first night with the pillow was nice but not perfect. On my first use, I had the thicker end of the pillow towards the head board. While I found this to be very comfortable upon falling asleep, I woke with a stiff neck. I was rather disappointed to wake in this condition, but wanted to give it an honest try. The next night I positioned the pillow so that the thicker portion was under my neck. It was amazing. At first my head felt strange as if it was leaning backwards, but within a few minutes, I realized just how natural this position is. I was able to switch from sleeping on my back to either side with no discomfort at all. Sleeping on my side was probably the best experience. My ears did not get warm at all, and the pillow help my head in a very comfortable position.
After the arrival of our memory foam mattress, I've continued to use this pillow as my only pillow. In the past I've required 2 or more pillows to find a sufficiently comfortable position.
This pillow may not be for everyone, but for me it is the best pillow I've slept on.

This pillow definitely keeps your head cool at night -it doesn't trap heat like other memory foam pillows! Compared to the Z by Malouf pillow it is less dense (material). However, I find the level of softness to be just right. The Z by Malouf pillow is slightly hard and takes some getting used to. The height (thickness) of this pillow is also higher than that of the Malouf pillow, which is nicer (more supportive) and more similar to my regular pillow. It works great for both back and side sleepers. The cover is very soft. My pillow had no "bad smells" when it arrived. Highly recommended!
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I LOVE this pillow!! Every night when I first put my head on the pillow, it does remind me ever-so-slightly of a cement block. But then after a few seconds, my head melts perfectly into the pillow. It is soft yet firm. If it gets too soft in that area after sleeping for several hours, I can move my head to a fresh spot and break through the firmness, kind of like creme brulee. It's fun and I love it. It doesn't get mushy like other contour pillows I've had in the past.
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I'm a notorious side sleeper and was looking for more support for my neck. I recently returned another "memory foam" pillow I ordered off Amazon, as it was junk. This is my second attempt at finding a decent pillow... And I think we may have a winner!
Pros:
-The pillow arrived quickly (always a plus).
-It didn't have that awful chemical smell straight out of the package, like the other memory foam pillow I had.
-The "cool contour" blue layer really seems to help keep you cool while sleeping. I used to wake up over heated even with the fan on and this has really made a difference.
-The choice between the "high or low loft" as they put it is awesome! So it's still comfortable even while sleeping on your back (using the low loft, of course).
-Perfect amount of support great memory foam; firm but still gives way just the right amount so you don't have any pressure points.
-Very reasonable price plus free shipping (w/ Prime, at least)
Cons:
-Straight out of the box, the blue "Cool Contour" layer is separating from the other section of foam... not sure if this will ever be an issue but it did catch my eye.
And that's about it for cons at the moment (I've only slept on this pillow 3 nights, so I'll update if anything comes up!)
At this point, I'd definitely recommend this pillow.
UPDATE 5/09/2012 I am still totally stoked on this pillow! The quailty is there, the cooling effect of the blue layer has made all the difference, especially now that it's starting to warm up at night. Still highly recommend the pillow! :)
UPDATE #2 7/30/2012 Just because I like keeping people in the loop, I figured I will update again to say I still LOVE this pillow! I use it on it's own every night. I never had nick stiffness anymore. My neck doesn't get sweaty, I sleep better on my side. All in all I really truly recommend this pillow! :)
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I really wanted to love this pillow. I bought this pillow to replace a contour pillow I have had for years, that has started to lose its shape. This pillow feels great when you first lay on it, but then the memory foam quickly squishes to being nearly flat. It really provides little to no support because the contour flattens quickly. I tried the pillow for 4 nights and ended up having a stiff neck every morning.
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